While you may not know much about carrier discounts, you may have noticed that Frontier Airlines shows up in the results with some of the lowest prices. So, if you are looking for cheap options, you may have noticed Frontier Airlines offering some of the lowest prices.
It might encounter challenges to receive assistance when required. Moreover, obtaining assistance while traveling with alternate airlines can also be problematic; however, on Frontier Airlines, you frequently have to pay for services that are complimentary. Occasionally, Frontier Airlines offers exceedingly affordable airfares, sometimes as low as $19.
Within this article, I aim to present a thorough outline of all the vital details you need to know before booking a flight with Frontier.
Priority Boarding
Frontier has different levels of boarding priorities, making it complicated. If you are buying a bundled fare, you can get boarding priority for a carry-on bag by paying or by purchasing a fare that is below it.
The fees for different levels vary. Each level offers a different price. I chose not to add boarding priority with a carry-on bag, so I went through the regular check-in process. Make sure to keep an eye out for any offers at checkout. If boarding priority is important to you, you don’t have to pay for a carry-on bag.
Seat Selection
I spoke with three different representatives who provided me with three different answers. I contacted Frontier Customer Support to try to pin down the full range of fees for seat selection.
If you opt not to pay for a seat reservation, Frontier cannot assure that individuals from the same group will be seated together. However, when you check-in, a seat will be assigned to you free of charge if you do not select one during the booking process.
Food, Beverage, and Entertainment
Frontier Airlines does not provide free food and drinks.
There is a variety of drinks and snacks accessible for buying.
If you are looking for onboard entertainment, Frontier does not have Wi-Fi, movies, TV, or even electrical outlets available at your seat.
Baggage Fees
Frontier allows you to bring one personal item, such as a laptop backpack, purse, or bag, with maximum dimensions of 14″x18″x8″, free of charge for onboard use.
According to Frontier’s website, if you’re traveling with an infant, strollers, car seats, and diaper bags are not subject to bag fees.
The price of inspecting or transporting a bag will differ depending on its mass, the destination you are journeying to, and the dates of your trip.
It is almost impossible to gauge the pricing of your flight booking, so using a tool is the best thing to do. You will definitely have to pay more until you get to the airport if you wait.
In February 2023, I looked up prices for a flight from Atlanta to New York City (LaGuardia) in November 2022. It cost $64 per person for each way, and there was an additional cost of $64 for a carry-on bag. I received a notification alert that informed me I could have saved money if I had paid for the carry-on when booking at the airport instead. Unfortunately, I did not choose to select a carry-on at the checkout.
Fares
When you fly with Frontier, you can enjoy many things at no additional cost compared to other legacy airlines. Usually, fares on legacy carriers are higher than those offered by Frontier Airlines in the economy class.
Change and Cancellation Fees
Frontier’s website states that all tickets are subject to cancellation or change fees unless you purchase a fare bundle (Works Bundle). Please note that federal law allows you to cancel your reservation and receive a full refund within 24 hours of purchasing airline tickets, as long as the departure date and time of the flight are at least seven days before the scheduled departure.
I discovered it to be a simple procedure, creating a booking and subsequently canceling it on the Frontier website, I went through the necessary actions.
Customer Service
Frontier Airlines discontinued its customer service helpline in November 2022.
The website of Frontier states that you can contact them through:.
I contacted Customer Support several times by phone when researching this article (before the phone line was eliminated), experiencing long wait times and receiving conflicting answers from different representatives.
The table below shows the overall customer satisfaction ratings for Frontier Airlines and American Airlines, based on data from the Customer Satisfaction Index in 2022.
| Airlines | 2023 Score | % Change |
|---|---|---|
| Alaska Airlines | 81 | 8% |
| American Airlines | 78 | 1% |
| Southwest Airlines | 78 | 1% |
| United Airlines | 77 | 0% |
| Delta Air Lines | 76 | -1% |
| JetBlue Airways | 76 | -4% |
| Allegiant Air | 75 | 7% |
| All Others | 72 | 1% |
| Frontier Airlines | 67 | 2% |
| Spirit Airlines | 64 | 2% |
| All Airlines (Average) | 76 | 1% |
Explore further about airline customer satisfaction ratings in our article.
Horizon had the fewest grievances per 100,000 flights, totaling 1.28. The carrier with the highest number of grievances per 100,000 flights was Frontier, reaching 15.6. As per the October 2022 Air Travel Consumer Report from the U.S. Department of Transportation, in August (the most recent data available), only 71.1% of Frontier flights were recorded as being punctual.
Routes
Frontier Airlines is headquartered in Denver, Colorado.
It travels to over 100 locations in the United States, Mexico, Central America, and the Caribbean.
Other Fees
The following charges are listed on Frontier’s website:
| Service | Fee |
| Name Change on Ticket | $75 per passenger |
| Phone Reservation Booking Charge | $35 per passenger |
| Airport Agent Assistance | Up to $25 per passenger |
| Web Check In | Starting at $5 per passenger each way (Checking in via the Frontier app is free.) |
| Flight Flexibility (Pay in advance for anticipated date and time changes.) |
$15-$55 per passenger per direction |
| Ticket Change | 6 days or less before departure: $99 each way 7-59 days before departure: $49 each way 60 days + before departure: Free |
| Cancellation fee | $99 each way |
| Pet Charge | $99 per pet each way |
Presented below are the services offered by Frontier that have the potential to assist you in reducing expenses by combining extra fees or through discounted offers.
Bundles
Frontier’s two different bundle options can reduce the price of add-on fees and provide other benefits such as priority boarding.
When selecting a bundle choice, please take note that the price you will observe on the website in bold font is solely for a single journey ticket. The price indicated in small font below the amount corresponds to the cost of a round-trip ticket. Note that when choosing a bundle option, the cost for the round-trip ticket is the price in tiny type beneath the amount displayed on the website in bold type for a one-way ticket.
Discount Den
Frontier Airlines provides its most affordable prices in what it refers to as the Discount Den.
The advantages of being a member of Discount Den include:
I would recommend comparing both Den Discount membership benefits along with fares to see if it makes sense for you. I checked half a dozen fares both with and without Den Discount, and found a range of discounts from 14% to 10%. Joining Den Discount would be a sensible choice if it makes sense to you.
In certain instances, utilizing those promotional codes can result in a lower cost compared to a Discount Den fare. Frontier Airlines frequently publishes numerous promotional codes on its website. For the most up-to-date Frontier Airlines promotional codes, make sure to visit Clark Deals. To discover the currently available offers, navigate to the Deals section located in the upper right corner of the Frontier homepage.
GoWild! Pass
Frontier Airlines has recently introduced its GoWild! Unlimited flight pass.
You have entered the output as input. Please provide the original sentence as input.
Domestic airfare costs around $14.60 per person, per flight initially and can differ significantly for international travel, sometimes exceeding $100 per person, per flight. Additional charges, fees, and taxes are applicable as per the current regulations of the airport and government, as stated on Frontier’s website. The website allows you to book international and domestic flights only up to 10 days in advance, with the option to book domestic flights on the same day.
As long as your pass remains valid, you have the freedom to book an infinite number of trips. The Frontier GoWild! Page provides information about the dates on which travel is unavailable.
If you don’t cancel, your subscription will be automatically renewed for another year as it is crucial to stay updated on the renewal date when contemplating buying a pass.
Final Thoughts
Frontier Airlines may have cheap fares, but it also has a lot of fees, and I found Customer Support to be lacking.
Discover where you can obtain the utmost discounts by contrasting it with the experience of flying with an airline that charges full fare. Assess the advantages of opting for a package deal and explore all the available fee choices to maximize your savings.
Have you ever traveled on Frontier? Share your experience in our Clark.Com Community!