AppFolio is a cloud-based Property Manager software that enables property managers to effectively grow and oversee their business, while efficiently managing property functionality, property portfolio, accounting, and various types of properties such as mixed portfolios, condo associations, homeowner associations, student housing, commercial properties, single-family homes, and multifamily properties.
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However, in recent times, we lack the ability and interest to move to a digital platform. Previously, we managed our HOA’s house using AppFolio.
Our entire company uses AppFolio Property Manager – [it’s] predominantly used as a portal for our residents. AppFolio Property Manager is ….
AppFolio Property Manager is utilized throughout our entire corporate office for all financial tasks pertaining to both properties and…
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Utilized throughout the entire organization for the purpose of managing properties and handling financial matters.
The AppFolio Property Manager is a highly reliable system that offers a comprehensive interface. It is not just a simple app, but rather a sophisticated platform with advanced features.
The AppFolio Property Manager system is outstanding for my role. As a company, we transitioned from another property management software to ….
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We use AppFolio to communicate with the property managers of specific clients. Most of the communication is used in reviewing and ….
At present, AppFolio manages about 87 rental properties (single & multi-unit) throughout the US for a client. It tracks vacancies, rent, ….
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Community Associations
$0.80
Cloud.
Per unit/per month.
Plus – Community Associations
$0.85
Cloud.
Per unit/per month.
Residential
$1.25
Cloud.
Per unit/per month.
Entry-level set up fee?
Offerings
What is AppFolio Property Manager?
The Property AppFolio Manager is a cloud-based property management software that allows managers to grow, manage, and market their business. It is designed for managers who have a mixed portfolio of properties including condos, homeowners associations, student housing, commercial properties, single-family homes, and multifamily properties. The software includes features such as mobile inspections, rent collection, streamlined resident screening, online lease applications, vacancy marketing and posting, and instant access to statements and reports. Additionally, it provides property management and accounting functionality.
AppFolio Property Manager Screenshots
AppFolio Property Manager Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States |
| Supported Languages | English |
The Property AppFolio Manager is a cloud-based property management software that allows managers to grow, manage, and market their business. It is designed for managers who have a mixed portfolio of properties including condos, homeowners associations, student housing, commercial properties, single-family homes, and multifamily properties. The software includes features such as mobile inspections, rent collection, streamlined resident screening, online lease applications, vacancy marketing and posting, and instant access to statements and reports. Additionally, it provides property management and accounting functionality.
Support Rating receives the highest rating from reviewers, with a score of 8.6.
The primary users of AppFolio Property Manager are typically from small enterprises (1-50 employees).
Companies are unable to delete reviews or manipulate the system. Here’s the reason why.
Use Cases and Deployment Scope
Thanks to the investor management appfolio portal, we can assess the success of our properties with the help of our investors. Appfolio provides a convenient one-stop shop where applicants can easily apply for a rental unit and receive approval in a shorter amount of time. The availability of information has become more accessible, making the entire process more convenient. Additionally, tenants can conveniently pay their rent and deposit online, and background checks have also been simplified. Overall, our rental units’ application process has been made more efficient and streamlined.
Pros and Cons
Convenient application process.
Convenient for our tenants to make their rental payments online.
It is easy to establish a connection with our investors who have made investments in these properties.
Being capable of integrating our previous system into appfolio in a more efficient and simplified manner.
Be capable of separating certain “owners” from the management of investments and the management of properties.
Allow for extra personalization depending on how our company functions.
Likelihood to Recommend
To guarantee timely payments from our renters, we encourage the majority to make online payments; however, a few renters still opt to submit paper checks due to their familiarity with appfolio. Previously, we had to visit each location every month to collect rent checks, but this was only necessary for the 6 apartment buildings under our management.
Once we receive an applicant’s application, the traditional method was to review their scanned application and then pay for a background check. However, with appfolio, we can now have them apply, give their consent for the background check, and pay their deposit all at once. This has enabled our property managers to dedicate their attention to other property matters instead of conducting background checks.
Use Cases and Deployment Scope
The more they charge, the greater the number of options they include, and the less they provide… It is necessary for you to initiate an online conversation that fails to address your inquiry or resolve the issue on three occasions out of five. That exceptional customer service is now non-existent! An individual from the customer service team actually contacted you shortly after you requested support and guided you through the problem and its solution. AppFolio performed admirably and had outstanding customer service for many years. However, they were acquired and dismantled by a competitor. We switched to AppFolio when our previous software for property management ceased to receive updates.
Pros and Cons
Electronic Transfers of Funds to Owners.
Reports to Stakeholders.
Forms for Requesting Maintenance.
Customer Service.
Templates.
Management of Rental Prepayments.
Streamlining Relocations.
Offering Reports on Management Fees.
Streamlining Rent Hikes.
Explaining Templates. and how to adjust them
Likelihood to Recommend
It becomes impracticable to manage receiving security deposits for the subsequent tenant when the existing occupant is still residing. Please refrain from utilizing this software for summer leases or temporary rentals.
Use Cases and Deployment Scope
We utilize AppFolio for the management of our HOA. We previously handled it internally; however, due to a recent lack of interest and the need to transition to digital platforms, we were compelled to migrate to a management company. This resulted in an additional $13k in expenses annually and hindered the HOA’s capability to concentrate on any improvement projects.
In 2020, we made the decision to migrate back to in-house management, but we needed a platform that would enable us to digitally manage all aspects of the HOA.
Pros and Cons
Accept payments.
Store documents.
Print and send out yearly reports.
Challenging to send emails to specific target groups.
Unable to develop web-based applications for every user demographic.
It is difficult to establish automatic payments for any time interval other than monthly.
Likelihood to Recommend
In order to easily transfer our HOA from an external management company, we required a platform that permitted the majority of our operations to be conducted and maintained in a cloud-based setting.
We made sure to identify management of all the areas that allowed us to break down processes and the onboarding was very thorough.
We struggled with support during the launch, making it a little more difficult to smoothly set up certain features, like recurring fees and email notifications, for homeowners who stumble upon their board. Instead of reaching out to a team support in a forum, you have to wait and try to contact them via phone and email.
Use Cases and Deployment Scope
The Property AppFolio Manager is the most common way we receive rental payments. It is predominantly used as a portal for our residents – the entire company uses Property AppFolio Manager.
Pros and Cons
Rapidly connecting with residents is incredibly convenient. We utilize this functionality on a daily basis, sending text messages to them based on their specific unit and including their guarantors’ information (if necessary). AppFolio Property Manager enables us to send mass texts to tenants, which we previously accomplished through a texting application before acquiring it.
Rent payments simplify the process for our business and residential renters to utilize the digital payment platform. With everything consolidated in a single location, the responsibilities of our Account Manager have also been reduced, eliminating the need to input payments into a distinct system.
The Property AppFolio Manager is extremely easy to use. It provides a search engine that efficiently finds license plate numbers, names, last names, first names, phone numbers, or anything else you need to search for. It makes it simple to navigate from point B to point A with its main dashboard page. When we hire new employees, they quickly become comfortable with the system, as it takes no time at all to learn.
We primarily collaborate with university students. Rental modifications often result in conflicts among roommates, which, as you can envision, occur frequently. Relocations to various addresses frequently occur, and new occupants sign contracts when tenants fail to renew their lease agreement. Unfortunately, there is no functionality available to remove a tenant. Once an individual is registered, there is no option to update their address. Consequently, the “tenant transfer” feature holds no value for us.
Due to this, the functionality becomes nearly impractical for our needs. Any individual who is blind copied will not have the email connected to their account, thus requiring me to send it to one resident and blind copy the other tenants and their guarantors if I desire to send a customized email. The “letters” option will enable you to dispatch an email/letter and link it to each individual’s account. We encounter certain difficulties when using the email functionality on AppFolio Property Manager.
Sometimes it’s difficult to receive customer support, but the chat feature is the most helpful. We have answered the question of most of the time, and we are easily passed off by several other people.
Likelihood to Recommend
It is very challenging for us to use many of the features that are available to us. I find the program difficult to use from the perspective of data entry. It serves us and our residents very well, as we have access to their portal. The Property Manager AppFolio is excellent for our residents.
Use Cases and Deployment Scope
AppFolio is used across our entire corporate office for all accounting functions related to both property and non-property entities. Additionally, we utilize their Investment Management add-on, which allows us to directly distribute investor-related distributions and manage our investment entities. One of the main reasons we use AppFolio is because it provides us with a single login for accessing everything, eliminating the need to navigate separate systems for each entity, whether it be LLCs or many other entities.
Pros and Cons
Management of accounting for multiple entities.
We print checks from Appfolio stock, which automatically prints the account numbers and routing numbers at the bottom of the checks. We utilize the blank check to pay bills, and our checking account is tied to multiple bank accounts.
Tie-in with their Investment Management tool gives our investors a great resource while keeping our investments in sync with our accounting software.
It can take weeks for someone to escalate your issue and get you in touch with a live person on the phone. The customer support is absolutely terrible.
If you have multiple bank accounts at different financial institutions, the bill-paying feature faces challenges in accurately selecting the correct default bank account.
Multiple bank accounts also encounter problems linking inaccurately to the Cash portion of the balance sheet.
Likelihood to Recommend
If you are a tech-forward organization that values personalized service and needs a product that delivers higher-end features, Appfolio may be a better option for you. It is not overly tech-savvy, so if you require personal support or need to print checks for multiple bank accounts (i.E., Solutions that don’t have the same features but are cheaper), it might be the best choice in terms of pricing.
Use Cases and Deployment Scope
The system also stores reports. All the necessary resources are easily accessible, ranging from arranging tours to getting ready for move-ins. Appfolio’s structure aids in maintaining our organization. Moreover, it grants convenient entry to resident ledgers and accounts. It has greatly assisted us in transitioning to an almost entirely electronic move-in process. This system is utilized throughout the company and stores our resident files.
Pros and Cons
User-friendly.
Customer Assistance & FAQ Articles.
Structure of the Website.
Customization Capability.
Application Screening.
Regular Site Updates.
The hours of customer service could potentially be extended.
Faster application outcomes.
Improved capacity to more effectively monitor and manage follow-up activities for potential customers.
Likelihood to Recommend
Managing leasing consultant performance becomes effortless with this system. It is a truly user-friendly and efficient tool for property management. Moreover, this system effectively handles budgetary matters on the management side. With AppFolio, we can smoothly manage the entire move-in process, from scheduling tours to the day of move-in.
They do provide excellent customer service. The wait times are long, but I’ve never called them before or after the call ended without getting a resolution. I don’t think they have a chat option for quick and nice support, which I would prefer. Their support page has been especially helpful when we switched from our old program, and they also have a great support team.
Use Cases and Deployment Scope
Utilized throughout the entire organization for the purpose of managing properties and handling financial matters.
Pros and Cons
Tenant portal.
Receive tenant payments through ACH.
Simplicity of data input.
The customer support is terrible.
Only one bank account permitted per designated GL account number.
There should be a specialized support hotline with technicians who are knowledgeable about the software.
Likelihood to Recommend
Sometimes, their technical assistance and client support may be non-existent. The communication and portal usage for Well works tenants is effortless and convenient.
Use Cases and Deployment Scope
AppFolio’s Property Manager is a highly robust Property Management SYSTEM that allows Accounts PM to integrate and utilize complex and deep functions, enabling them to act, report, and manage all necessary tasks on a daily basis. It is not just an app, but rather an interface that provides extensive control and integration capabilities.
Pros and Cons
Managing Showings with Integrated Calendar.
Creating Leases.
Accounting Functions are OUTSTANDING.
Accounting is not as user-friendly for the general Property Manager type; the individuals who are actual accountants, such as a dedicated accounting professional, will be fine.
I solely utilize this tool for a panoramic perspective, disregarding any other integrations. It exclusively considers Appfolio rents, thus the figures may be significantly inaccurate and the rental comparisons are restricted.
Among users, tasks are divided to incorporate certain requirements. The team has made significant progress in recent years in terms of task scheduling.
Likelihood to Recommend
Client profitable most their yet not was who anyone blocked just they program the utilize could PMs larger into grow them helping and problems PM small supporting and fixing of instead short-sighted was It term long mistake a was this think I.Output: I think this was a long-term mistake. It was short-sighted to block anyone who could utilize the program and help them grow into larger PMs, instead of supporting and fixing their small PM problems. The client, who was not yet profitable, could have benefited the most from this approach.
The customer support is both sluggish and dependable. Obtaining assistance from someone on a forum is rapid and effortless. The utilization of clients as their workforce to respond to other clients’ inquiries showcases the pinnacle of crowd-sourcing.
Use Cases and Deployment Scope
I highly recommend AppFolio as a property management software. They quickly respond and answer any questions I have, making it easy for me to adjust my budget and see the rental market. The data and analytics they provide are extremely valuable in my role. Additionally, their online platform allows tenants to easily make maintenance requests, set up automatic rent payments, and complete transactions. Switching from another property management software to AppFolio has been a seamless transition for our company, and I am incredibly impressed with the system in my position as a property manager.
Pros and Cons
Wonderful! You can also modify how you screen late rent fees, move-ins, and move-outs: I can log on to the interface to see exactly what is going on for the day.
Rapidly links the affection I have for. Tardy charges or even dispatch a prompt email/message to an overdue tenant and automatically include, you can observe who is.
I was able to quickly send out a text to notify all tenants that if they were even out of the state, I would be able to shut down the pool for emergency cleaning.
As a user, it can be challenging to perceive the value and examine the numerous reports that I still need to assess due to the abundance of available options.
It would be ideal to have the name and a quick contact information, such as a phone number or email, of a guest as a guest card. Sometimes, it would be great to be able to send a message to a prospective tenant without having to enter too much information.
The duration for timeout ought to be extended. Occasionally, it may expire following a couple of minutes of inaction, but I comprehend it is for the sake of security. Another drawback is the website’s timeout feature.
Likelihood to Recommend
Simple and pristine! Reaching out to the supervisor, inquiring about upkeep, submitting payment for rent, and logging in – tenants truly appreciate the tidiness of it. Both our residents and managers have access to numerous additional functionalities as this is a substantial improvement from the previous platform software we utilized. I would enthusiastically endorse it if any coworker or tenant inquired about the system we employed.
In a software application, it is incredibly crucial, which is highly significant in a software program, they would get back to us within a few days or so if they were unable to resolve an issue. Due to their promptness, it demonstrates the exceptional quality of their product. The infrequent occasions when we received training from AppFolio, they were extremely supportive and swift in addressing any inquiries we might have.
Use Cases and Deployment Scope
They are always making and evolving efficient and easier things. AppFolio welcomes suggestions from clients and actually follows through with implementing updates. They are always knowledgeable, helpful, and follow up with calls after emails. If we ever have an issue, we can contact them and they have a super fast turnaround time. Even though there are many features I personally don’t use, I think it’s a quick program to learn. You can easily keep track of invoicing, billing, tenants, owners, and vendors. The program’s color scheme, including the soft blue hues, makes it pleasing to the eye and easy to understand, read, and follow. It’s always open on one of my Internet tabs in Mozilla. This is the main program we use in our office every single day.
This program is definitely recommended with a 10/10 rating! It saves us additional steps when we need to get the most accurate information and updates. Our website is also powered by AppFolio, so we have all the information available there. Vendors are integrated with our billing system, making it convenient to have all the information in one place. Maintenance orders are a breeze with our system.
Pros and Cons
It is helpful for us to keep the Maintenance side of the business organized. We can know exactly where to go and who to contact in the process of managing ongoing issues with the track. If tenants are still having an issue, we are aware of it and can add a “-3” or “-2” to the existing work orders. We also know if there has been a printed work order.
AppFolio simplifies the process by presenting information in a clear and organized manner, arranged in chronological order. This ensures that tenants can easily comprehend and track their financial obligations, with charges and credits efficiently classified on their records. Whether it’s water/sewer expenses, pet fees, electricity allocations, late fees, or security deposits, AppFolio provides a comprehensive overview.
I have been using the program for the past two years and it has definitely improved the formatting and user-friendly interface. It’s great that it includes the option to send letters to tenants and run reports with tenant information for certain properties, making it easy to generate accurate and consistent reports. This software program also helps us maintain a professional element by having a uniform format. I often utilize the Letters and Reports section of this software program as well.
I haven’t even bothered to submit requests on the issues, as they are only a few very technical items that wouldn’t necessarily make sense to non-users. It would be great if the system made it easier to keep track of parking. Currently, when you run a report, it doesn’t show all the information that our company needs for the vehicles, so we have to track it in another way.
If you have multiple properties and units, the program encounters another obstacle known as “door” charges when pricing up rack. This is particularly true for large multi-unit buildings, especially those with parking.
Likelihood to Recommend
I have not worked for a large organization that utilizes this program, so I’m not sure if it would meet all the needs of an extremely large organization with over 10,000 units. However, I currently don’t have a need for this software as the owner of a smaller business that only requires half of the features it offers. I am not aware if it would be useful for extremely small or extremely large organizations. The Property Manager AppFolio is great for medium to small-sized businesses managing 300 – 1,000 units.
They have room for improvement, but they are very responsive when it comes to major issues. I give them a higher rating because they try their best. I haven’t heard any complaints and I feel good about that. However, I have had two incidents recently, but I am confident that they are working on resolving them. They said they would look into it and I trust them. Last month, I had more than three incidents, but they were responsive and resolved the issues. I also had some questions about the listings on Pulling.Com Apartments, but AppFolio typically answers all of them on the same day.
Use Cases and Deployment Scope
We utilize AppFolio for operations management and leasing. As soon as vacancies arise, we promptly post them on our website, which is connected to the AppFolio software. We send emails and text messages to tenants/residents, collect general liability insurance, tenant charges, and rents, pay management fees, owners, and vendors, and generate reports through AppFolio. Essentially, AppFolio handles all aspects of property management.
Pros and Cons
The level of support is extraordinary. The time it takes to respond is excellent and the outcomes are instantaneous.
By far, the most user-friendly property management software that I have ever utilized. If errors occur, they can be easily rectified without causing any clutter in the reports, ledgers, or other account sections.
With just a single click, data is inputted once and transferred to all of these destinations. Gone are the days when I had to waste time entering data in my software, and then repeating the process for the website and internet advertisements. Posting directly to the website and other online platforms is incredibly effortless and rapid.
The calendar needs improvement a lot. Currently, it will sync with Google Calendar. However, I would like to see it directly sync with my Outlook calendar.
It would be highly advantageous if lease expiry dates were to be displayed on the calendar or if AppFolio would provide me with prior notification of an upcoming lease expiration.
I would appreciate some form of notification when an online payment is completed.
The capability to send group text messages and emails would be an additional indulgence.
I would like to have the capability to include or remove elements from the Dashboard.
Likelihood to Recommend
If I encounter a situation that doesn’t seem to work well with AppFolio, their development team will strive to resolve the problem(s). I have a strong belief that as my business expands, I will be more capable of deciding whether AppFolio is suitable for different property management purposes. AppFolio is particularly well-suited for managing single-family, multi-family, and small retail properties. I can only provide insight into the types of properties I am presently overseeing.
Use Cases and Deployment Scope
We use Appfolio as our Property Management program to handle all of our daily maintenance and leasing accounting tasks. Appfolio has greatly minimized the time it takes to receive and sign leases from customers, thanks to the tenant portal and the online leasing process. Our local university attracts a lot of international students, and the availability of our online services has helped us reach customers from all over the world. Appfolio has also streamlined our accounting processes and is a very user-friendly tool.
Pros and Cons
Their search functionalities are amazing as they assist us in locating Tenants, Owners, and Vendors by either their first name, last name, or phone number. It’s excellent! The search capabilities they offer are fantastic and provide us with valuable assistance.
Emailing reports to Owners has greatly saved time, as the hours required have now been reduced from 2 to 1. Our accounting and reporting processes have been streamlined, allowing tasks that used to take hours to be done in less than an hour. They are very simple and straightforward.
Almost everyone utilizes a certain type of mobile device that has helped increase visibility for our units and keep our vacancy rate low. This mobile-friendly device allows our tenants and employees to access what they need 24/7.
The support team of Nha Trang Institute of Oceanography is always there to assist and has been a great asset to rely on for help.
When we generate our report, we desire to include the occupants’ contact number. We hope to incorporate the tenants’ phone number into our report. It would be great to have some informative data for both our Landlords and Tenants. The vacancy report is of particular interest to us.
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The process of refunding money or removing misapplied rent to a tenant is a simplified process consisting of several steps that we would see.
Likelihood to Recommend
The streamlined processes have been great time savers that have helped our company reach and be more productive with both international and local customers. The support they provide is great, with timely replies. The user-friendliness and search features of the program alone have greatly helped the functionality of our company. I would highly recommend the program to anyone in property management.
Use Cases and Deployment Scope
AppFolio is utilized to communicate with the property managers of specific clients, addressing the business problem of multiple “telephone effect” moments between managers. The majority of the communication revolves around reviewing and accepting budget changes and expenses, which are recorded and filed through AppFolio before being transferred to the Asset Managers. This platform is exclusively used by a few individuals in a specific department.
Pros and Cons
AppFolio excels in producing reports that are simple to peruse and comprehend.
AppFolio is also user-friendly and offers easy-to-follow instructions.
The customer support is helpful and experts are often eager to allocate a substantial portion of their time to aid customers in comprehending the product.
AppFolio lacks extensive options for customization beyond the predefined report layout.
Obtaining licenses can be problematic at times, but the company is accommodating when it comes to utilizing trial accounts.
The application frequently freezes on mobile devices.
Likelihood to Recommend
Instead of tinkering with numbers within the program, a lot of external work must be done. It can be tricky to export data for modeling purposes. This is mostly the case when it comes to Excel. The Property Manager AppFolio is best suited for situations where multiple individuals who need to receive a specific report related to on-site property management.
Use Cases and Deployment Scope
I find the traditional accounting section quite dated. My client simply loves the product. Honestly, I do not believe that many of these properties could be properly tracked without AppFolio. It might as well throw financial statements in the kitchen sink (tracking tenants’ work orders, expenses, rent, and vacancies). AppFolio currently manages approximately 87 rental properties, both multi-unit and single, throughout the US for this client.
Pros and Cons
Monitoring job requests per residence.
Tracking vacancies.
Keeping track of rent payments.
While AppFolio has made certain recent enhancements to the financial records (yeah), additional versatility and choices are still required.
I know several colleagues who avoid using AppFolio because the accounting section functions similarly to accounting software from the late 80’s and early 90’s.
Occasionally, it requires a considerable amount of investigation to locate an authentic transaction, or recover additional information.
Likelihood to Recommend
If you only have properties 1-5, managing them with AppFolio might be overkill, as the system is outdated and dealing with it is not worth the effort. However, if you have more than 10 properties, the value of AppFolio’s property management side increases significantly, as it provides a complete and detailed accounting system that effectively increases the worth of these properties.