We specialize in identifying counterfeit reviews that are submitted to our platform, utilizing both human experts and automated systems. If necessary, we promptly remove the fake reviews and take appropriate action against the responsible individuals once identified.
If anyone observes anything questionable, they can always notify our Customer Service team so that our fraud team can carry out an inquiry.
Ideally, we would publish all reviews, both positive and negative. However, we will not showcase any reviews that contain or allude to (among other things):.
If there is a change in ownership of the accommodation, we might cease displaying reviews that are older than 36 months. In order to ensure the relevance of reviews, we will only consider those that are submitted within 3 months after checking out.
A lodging can respond to a review.
When you view multiple reviews, you can filter and/or sort them by factors such as language, rating, and other few factors. The top ones will be the most recent reviews that contain well-written comments and score.
Occasionally, we display external evaluation ratings from other reputable travel websites, but we ensure transparency when doing so.
Guidelines and Standards for Reviews
The guidelines and standards are designed to be relevant and suitable for all audiences, with the goal of ensuring that the content on Booking.Com stays free from any restrictions on expression or strong personal viewpoints. These guidelines and standards apply to all comments, regardless of their tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content. will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Comments and media containing hate speech, discriminatory comments, threats, sexually explicit comments, violence, or the endorsement of illegal activity are prohibited. Kindly refrain from using offensive language or trying to bypass language filters with clever spelling, regardless of the language used. Contributions should be suitable for a worldwide audience.
Attempts to bring down the rating of a competitor by submitting negative reviews will not be tolerated. Your contribution should be a review of your property on Booking.Com, and should not include any incentives or posts on behalf of guests in exchange for reviews. The most valuable guest reviews are those that are unbiased, original, unique, and genuine in their content.
Booking.Com will make an effort to obscure similar details, such as other accounts on social media, website addresses, telephone numbers, and email addresses, in order to respect the privacy of others.
Contributions consist of feedback from customers and properties affiliated with Booking.Com, representing their own opinions and not those of Booking.Com. Booking.Com does not assume any responsibility or liability for reviews or responses. These comments and responses are provided by a distributor (without any obligation to verify) and not by Booking.Com itself.
By default, text-based reviews and non-anonymous reviews, such as those written in your language, are arranged according to the review date and other relevant criteria to showcase the most pertinent reviews. There may be additional sorting choices available, such as by traveler type or score.