Get in touch with our Customer Service team to modify a review you have already posted. In case you visited the property but did not actually spend your time there, or if you did stay there, you have the option to provide a review for the lodging you reserved via our platform.
We have expertise in identifying counterfeit reviews that are submitted to our platform, utilizing both human reviewers and automated systems. In the event that we come across any such reviews, we promptly remove them and, if required, take appropriate measures against the responsible individuals.
If someone observes anything out of the ordinary, they can always inform our Customer Service team so that our fraud team can carry out an inquiry.
Ideally, we would publish all the reviews we receive, both negative and positive. However, we will not showcase any reviews that contain or make reference to (among other things):
Reviews might cease to be displayed after reaching a duration of 36 months, or in the event of a change in ownership of the accommodation. In order to ensure the pertinence of reviews, we may exclusively consider reviews that have been submitted within a timeframe of 3 months following the check-out.
A lodging can respond to a review.
You can filter and/or sort the review score and time of year by them. Additionally, it’s just whether the comments contain or rate it, e.G. (Few other factors are subject to) when you see the most recent ones at the top. When you see multiple reviews, you can view them.
Occasionally, we display external evaluation ratings from other renowned travel platforms, but we ensure transparency when doing so.
Guidelines and Standards for Reviews
The guidelines and standards are designed to maintain relevant and suitable content on Booking.Com while allowing for freedom of expression and diverse viewpoints. They are applicable to all comments, regardless of their tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content. will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Comments and media containing hate speech, discriminatory statements, threats, sexually explicit comments, violence, or the endorsement of unlawful behavior are prohibited. Kindly refrain from using offensive language or attempting to disguise profanity with imaginative spelling in any language. Contributions should be suitable for an international audience.
Submitting a negative review by a competitor will not be tolerated in an attempt to bring down the rating. Your contribution should be a review of your property on Booking.Com, and you should not post incentives or exchange reviews on behalf of guests. Reviews are most valuable when they are unbiased and original. All content should be unique and genuine to the guest.
Booking.Com will make an effort to obscure similar details, such as other accounts on social media, website addresses, telephone numbers, and email addresses, in order to respect the privacy of others.
The opinions expressed in the reviews and responses are those of Booking.Com customers and properties, and not of Booking.Com itself. Booking.Com does not assume responsibility or liability for any reviews or responses. Booking.Com acts as a distributor (without any obligation to verify) and not as a publisher of these comments and responses.
Additional sorting options may include (based on the type of traveler, the score, etc…) Your preferred language, reviews that include text, and reviews that are not anonymous. The most pertinent reviews are shown by sorting them according to the review’s date and other relevant factors. Reviews are sorted by default.