Renaissance Tower (Hotel), Myrtle Beach (USA) Deals

Review Scores and Subscores

Review scores for the Renaissance Tower hotel in Myrtle Beach, USA, range from 1 to 10. The overall score is calculated by adding up all the review scores and dividing that total by the number of review scores received. In addition to the overall score, guests have the option to provide separate subscores for crucial areas such as location, cleanliness, staff, comfort, facilities, value, and free WiFi.

It is important to note that guests submit their subscores and overall scores independently, meaning there is no direct link between them. This allows guests to provide a comprehensive evaluation of their experience at the hotel.

Reviewing Accommodations

Guests who have booked and stayed at the Renaissance Tower hotel through the platform can review their experience. However, even if guests did not stay at the property after arriving, they still have the option to review it. This flexibility ensures that guests can provide feedback based on their personal experience, regardless of whether they ultimately stayed at the hotel or not.

If a guest wishes to edit a review they have already submitted, they can contact the Customer Service team for assistance.

Detecting and Handling Fake Reviews

The platform employs both people and automated systems specialized in detecting fake reviews. If any fake reviews are identified, they are promptly deleted, and appropriate action is taken against the responsible individuals.

Guests who come across suspicious reviews are encouraged to report them to the Customer Service team. This allows the platform’s fraud team to thoroughly investigate and address any potential issues.

Content Guidelines for Published Reviews

The platform strives to publish every review received, whether positive or negative. However, to maintain the integrity of the content, certain types of reviews are not displayed. These include reviews that contain or refer to:

  • Politically sensitive comments
  • Promotional content
  • Illegal activities
  • Personal or sensitive information such as emails, phone numbers, or credit card information
  • Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
  • Spam and fake content
  • Animal cruelty
  • Impersonation (i.e., if the writer is claiming to be someone else)
  • Any violation of the platform’s review guidelines

These guidelines ensure that the published reviews on Booking.com remain relevant, valuable, and suitable for all users.

Review Submission and Display Timeframes

To maintain the relevance of reviews, the platform may only accept reviews that are submitted within three months of the guest checking out from the accommodation. Additionally, reviews that are older than 36 months may no longer be displayed.

Accommodations have the opportunity to reply to reviews, allowing them to address any feedback or concerns raised by guests.

Sorting and Filtering Multiple Reviews

When multiple reviews are available for the Renaissance Tower hotel, they are sorted to provide the most recent ones at the top. However, other factors such as language and the presence of comments alongside ratings may also influence the sorting.

Users have the ability to sort and filter the reviews based on various criteria, including the time of year, review scores, and more. This allows guests to navigate through the reviews to find the most relevant and helpful information for their needs.

External Review Scores

Booking.com occasionally includes external review scores from other well-known travel websites. However, the platform ensures transparency by clearly indicating when these external scores are displayed. This allows users to differentiate between the platform’s own reviews and those from external sources.

Guidelines and Standards for Reviews

The guidelines and standards set by Booking.com aim to maintain the relevance and family-friendliness of the content without limiting expression or strong opinions. These guidelines are applicable to all comments, regardless of their tone.

Contributions to the platform should be travel-related and provide helpful information for other users to make informed decisions. Personal, political, ethical, or religious commentary should be avoided, and promotional content will be removed.

The platform requires that contributions remain appropriate for a global audience, meaning profanity or attempts to approximate profanity with creative spelling are not permitted. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are also prohibited.

All content submitted should be genuine, unique to the individual guest, and unbiased. Reviews are most valuable when they are original and provide an honest reflection of the guest’s experience. Property partners are not allowed to post on behalf of guests or offer incentives in exchange for reviews. Additionally, any attempts to manipulate ratings by submitting negative reviews about competitors will not be tolerated.

Booking.com respects the privacy of others and takes measures to protect personal information. Email addresses, telephone numbers, website addresses, social media accounts, and similar details are obscured to safeguard the privacy of guests and property partners.

The opinions expressed in contributions belong to Booking.com customers and properties, and not to Booking.com itself. The platform does not accept responsibility or liability for any reviews or responses provided by guests or property partners. As a distributor of content, Booking.com is not obligated to verify the accuracy of reviews and comments but aims to provide the most relevant and helpful information to users.

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