She says that Direct Floors National called to confirm the job a few days before, but they never showed up on the day of installation.
Roach elucidates, states, “and that sort of confounded me,” as the offer they provided us was excessively low, and they claimed that the request for the merchandise was never made, “The customer service was unaware of the situation” after some time, and they haven’t arrived as of now,” Roach clarifies, “I can’t fathom that they said when they would arrive,” and he messaged at 10 o’clock, and a couple of hours pass, “My spouse was waiting.
Kim requested a refund of her $2,000 down payment since she was unable to reschedule due to the tenants moving in.
She mentioned that there is another department where submissions need to be made and returns must be approved. She informed me that these returns would require approval.
Roach claims that she reached out to the company every week in November and December, but was unable to obtain her reimbursement.
Roach states, “Consistently, it was constantly, ‘I need to submit again, or it was rejected, or it’s still awaiting approval.'” “However, they never did,” they consistently mentioned they would contact me later.
Roach says that she saw a commercial for NBC10 Boston a month and a half after she thought she would give it a shot.
We reached out to National Floors Direct regarding her grievance. They informed us:Output: We contacted National Floors Direct about her complaint. They informed us:
In order to provide you with a more detailed response, we would like to inform you that we have reissued a new check for the customer who became our new customer in January 2020. This check, with the number 11273, has been stopped for payment. However, we have not yet received confirmation that the customer’s account has been cleared. We have contacted Direct Floors National, the institution with which the check was issued to the customer on November 23, 2019, to confirm this information. Our records indicate that a refund check was issued to the customer on the same date.
Roach says that she was very happy to hear that Help Boston NBC10 was able to respond and send her a check for $2,000, which was the first time she ever heard about it.
She told us, “I was so genuinely happy, it was a great solution for me. Honestly, I told a lot of other people that if they find themselves in a situation where they can’t figure it out, they might want to consider going through their own way.”
If you have a consumer problem that you haven’t been able to solve by yourself, click here: https://www.Nbcboston.Com/consumer-form/ or call us at NEWS-521-888-1.