There is no direct connection between them – visitors send their subscores and their overall scores autonomously. Visitors can also provide distinct subscores in important categories, such as position, hygiene, personnel, comfort, amenities, value, and complimentary WiFi. To obtain the overall score, we sum up all the review scores and divide that total by the number of review scores we received. Each review score ranges from 1 to 10.
Please reach out to our Customer Service team to modify a review that you have already submitted. If you visited the establishment but did not actually spend the night, or if you did stay there, you have the option to evaluate the lodging that you reserved via our platform.
With expertise in identifying fraudulent reviews posted on our platform, we employ both individuals and automated mechanisms. If we come across any such reviews, we promptly remove them and, if required, take appropriate measures against the responsible parties.
If anyone observes anything questionable, they have the option to report it to our Customer Service department in order for our fraud team to carry out an inquiry.
We ideally receive both negative and positive reviews for every publication. However, we will not include or refer to any reviews that are not displayed.
When reviewing, we will only consider reviews that have been submitted within a 3-month timeframe to ensure their relevance. After they reach a duration of 36 months, or in the event of a change in ownership of the accommodation, we may cease displaying the reviews.
A lodging can respond to a review.
You have the option to arrange and/or refine them based on the season, rating, and additional criteria. The latest reviews will appear at the beginning when multiple reviews are available, taking into account certain considerations such as language and whether it includes comments or only a rating.
Occasionally, we display external evaluation ratings from other renowned travel platforms, but we ensure to clarify it when we do so.
Recommendations and Criteria for Evaluations
The guidelines and standards are designed to ensure that the content on Booking.Com remains relevant and suitable for all audiences, while still allowing for freedom of expression and diverse opinions. These rules apply to all comments, regardless of their tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content. will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Comments and media containing hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are prohibited. Please refrain from using offensive language or trying to mask it with clever spelling, in any language. Contributions should be suitable for a worldwide audience.
Attempts to bring down the rating of a competitor by submitting negative reviews will not be tolerated. Your contribution should be a review of your property on Booking.Com, on behalf of guests, without any incentives for exchange. Reviews are most valuable when they are unbiased and original. All content should be unique and genuine to the guest.
Booking.Com will make an effort to obscure similar details such as other accounts and social media, telephone numbers, and email addresses. They respect the privacy of others.
Booking.Com acts as a distributor, not a publisher, and does not have any obligation to verify responses and comments. Booking.Com does not accept any liability or responsibility for any responses or reviews. The opinions expressed in contributions are those of Booking.Com’s properties and customers. The opinions expressed in contributions are those of Booking.Com’s properties and customers.
The default sorting of reviews is based on the date of the review, with additional criteria available to sort the reviews, including non-anonymous traveler scores and relevant reviews in your language.